Refund & Pre-Order Policy

Last Updated: 15 December 2025

At Fanaddicts, we operate on a community-driven “crowd-funding” model. This means we only produce designs that the community truly wants. Because our products are custom-manufactured in limited batches, our refund policy is different from a standard retail store. Please read below to understand how your pre-order works.

1. How Pre-Orders Work

When you back a fan design on Fanaddicts, your card is charged immediately to reserve your spot. This secures your commitment to the campaign.

  • The Goal: Each design must reach 50 pre-orders to go into production.
  • The Timeline: Campaigns typically run for 21 days.

2. If a Campaign Fails (100% Refund)

If a design you backed does not reach the minimum of 50 orders by the campaign deadline:

  • The campaign is cancelled.
  • You will receive an automatic, 100% refund to your original payment method.
  • No action is needed on your part; refunds are processed within 3-5 business days of the campaign closing.

3. Order Cancellations (While Campaign is Live)

You may cancel your pre-order and receive a full refund at any time while the campaign is still active.

  • To cancel, please email us at [support@fanaddicts.world] with your Order #.

4. No Refunds After Campaign Success

Once a campaign reaches its goal and the selling window closes, the funds are immediately sent to our manufacturing team to begin production.

  • Therefore, once a campaign has successfully ended, all sales are final.
  • We cannot offer refunds or cancellations for “change of mind” after the campaign closes, as your fan is already being custom-made.

5. Damaged or Defective Items

We inspect every fan before it ships. However, if your item arrives damaged (e.g., broken ribs, torn fabric) or you received the wrong item, we will make it right.

  • Reporting Window: You must notify us within 7 days of delivery.
  • Process: Email [support@fanaddicts.world] with a photo of the damage.
  • Resolution: We will send a replacement fan (if stock permits) or issue a full refund including shipping costs.

6. Lost or Stolen Packages

We are not responsible for packages that are marked as “Delivered” by the carrier but are missing (stolen/porch pirates). We highly recommend shipping to a secure location.

  • If your package is lost in transit (never scanned as delivered), please contact us so we can file a claim with the carrier and issue a replacement.